Question 1

What is ShopChat?

Accepted Answer

ShopChat is a social commerce platform that brings shopping, selling, sharing, and earning into one app. Users can discover millions of local and global products, share products, join offers, and earn from supported activities.

Question 2

What makes ShopChat different from traditional shopping apps?

Accepted Answer

ShopChat is not limited to buying products. It combines shopping, social sharing, seller tools, communication, campaigns, rewards, and earning features in one interactive experience.

Question 3

Is ShopChat available globally?

Accepted Answer

Yes. Users from many countries can register and browse products, with prices and payment options shown according to the supported country, currency, and services.

Question 4

Can I sell outside the UAE?

Accepted Answer

Selling is currently focused on the UAE while shopping is available more broadly. ShopChat plans to expand selling services to more countries gradually.

Question 5

Is ShopChat suitable for individuals and merchants?

Accepted Answer

Yes. Regular users can shop, share, and sell selected personal or used products, while merchants can open stores, add products, and manage sales from inside the app.

Question 6

How can I create a ShopChat account?

Accepted Answer

You can create an account from the app using UAE PASS where available, email, or phone number. Available registration options may vary by country.

Question 7

Is registration on ShopChat free?

Accepted Answer

Yes. User registration is free. Merchant registration may also be free for a limited period depending on current offers and platform policies.

Question 8

Do I need to verify my account?

Accepted Answer

Some verification may be required to protect your account and unlock features. Merchant accounts may need extra verification such as license, identity, and payment details.

Question 9

Can I use more than one account?

Accepted Answer

Using multiple accounts for the same user is not recommended and may lead to restrictions if it violates platform policies or is considered misuse.

Question 10

What should I do if I do not receive the verification code?

Accepted Answer

Check that your email or phone number is correct, wait briefly, then request the code again. If the issue continues, contact support through the app or official channels.

Question 11

Can I edit my account details?

Accepted Answer

Yes. You can edit some account details from account settings or your profile. Some changes may require re-verification depending on the type of data.

Question 12

Where do products on ShopChat come from?

Accepted Answer

ShopChat includes products from several sources, including suppliers from China, UAE merchants and companies, global suppliers, and users selling personal or used products according to platform policies.

Question 13

Are the products original?

Accepted Answer

ShopChat aims to show clear and trusted listings. Product details and ratings are shown when available, but buyers should review seller information, product condition, and listing details before purchase.

Question 14

How do I know product details before buying?

Accepted Answer

Open the product page to view photos, price, description, ratings when available, shipping options, seller information, and whether the item is new or used.

Question 15

Can I buy new and used products?

Accepted Answer

Yes. ShopChat supports new products from merchants and suppliers, and may also support used products from users depending on allowed categories and policies.

Question 16

Can I contact the seller before buying?

Accepted Answer

When the communication feature is available, you can contact the seller or store to ask about the product before completing your purchase.

Question 17

Are prices inside the app final?

Accepted Answer

Prices are shown inside the app, but final checkout may include shipping, delivery, service fees, currency changes, or country-specific charges.

Question 18

Why do prices or currency change when I change country?

Accepted Answer

Prices and currencies may vary by selected country because of currency, shipping cost, product availability, taxes, and local payment options.

Question 19

Can I save favorite products?

Accepted Answer

Yes. You can add products to your favorites list so you can return to them later.

Question 20

Can I share products with others?

Accepted Answer

Yes. You can share products with friends or through social media using the share option inside the app.

Question 21

How do I order a product from ShopChat?

Accepted Answer

Choose the product, review its details, add it to cart, then continue to checkout to enter delivery address and select an available payment method.

Question 22

How long does delivery take?

Accepted Answer

Delivery time depends on product source, shipping method, destination, and carrier. UAE local delivery may be faster, while global products can take longer.

Question 23

Who delivers orders?

Accepted Answer

Orders may be delivered by approved local couriers inside the UAE or by international shipping companies for global products, depending on the order and available shipping option.

Question 24

Can I track my order?

Accepted Answer

Yes. When tracking is available, you can follow order status inside the app, including processing, shipping, delivery, and related updates.

Question 25

What should I do if my order is delayed?

Accepted Answer

Check the order status first. If the delay is unclear or there is a tracking issue, contact support and provide your order number.

Question 26

Can I cancel an order?

Accepted Answer

Some orders can be cancelled before processing or shipping starts. After processing or shipping begins, cancellation may depend on the seller, supplier, courier, and order policy.

Question 27

Can products be returned?

Accepted Answer

Returns may be available depending on product source, seller or supplier policy, shipping policy, and item condition. The applicable terms should be reviewed before purchase.

Question 28

How is the refund handled after cancellation or return?

Accepted Answer

Refunds depend on platform policy, payment method, and order status. The amount may be returned to the original payment method or to the in-app wallet where supported.

Question 29

What payment methods are available on ShopChat?

Accepted Answer

Payment methods depend on the country and supported services. They may include bank cards, electronic payment methods, and wallet options where available.

Question 30

Can I pay in my local currency?

Accepted Answer

When supported, prices and payment options can be shown in your country currency. Availability depends on your country and payment services.

Question 31

Is payment inside ShopChat secure?

Accepted Answer

Yes. ShopChat uses trusted payment providers and secure payment processes to help protect user data and transactions.

Question 32

Does ShopChat store my card details?

Accepted Answer

Sensitive card data is not stored directly by ShopChat. Payments are processed through trusted and approved payment providers.

Question 33

Why did my payment fail?

Accepted Answer

Payment can fail because of insufficient balance, incorrect details, expired card, bank rejection, weak connection, or a temporary issue with the payment provider. Try again or use another method if available.

Question 34

What is the ShopChat wallet?

Accepted Answer

The wallet is an in-app balance that may be used for supported services such as receiving refunds, earnings, or other wallet operations according to platform policy.

Question 35

How do I start selling as a merchant on ShopChat?

Accepted Answer

Register as a merchant, complete required verification such as trade license and identity details, add products, and start selling after approval or activation according to platform policy.

Question 36

Do I need inventory to sell?

Accepted Answer

Not always. You can sell products you own, or use supported dropshipping options to sell global products without buying stock in advance.

Question 37

What is dropshipping inside ShopChat?

Accepted Answer

Dropshipping lets you choose products from supported suppliers and add them to your store. When a customer buys, fulfillment and shipping follow the supplier process without you holding inventory in advance.

Question 38

How do I add products as a merchant?

Accepted Answer

From the merchant dashboard or app, choose Add Product, upload images, enter name, description, price, quantity, category, and submit or publish according to review requirements.

Question 39

What information is required to add a product?

Accepted Answer

You usually need product name, clear photos, accurate description, price, available quantity, category, condition, and important details such as size, color, material, or weight.

Question 40

Can ShopChat help merchants enter products?

Accepted Answer

Yes. In some cases ShopChat can help merchants prepare or upload products, especially when product data is available in an organized file such as Excel.

Question 41

Is opening a merchant account free?

Accepted Answer

Merchant account opening may be free for a limited period based on current offers. Fees may change according to platform policies.

Question 42

Does ShopChat take a direct commission from merchant profits?

Accepted Answer

ShopChat does not rely on a direct commission from final merchant profits in the current model. Platform pricing and service fees follow approved policies inside the app.

Question 43

When do I receive my merchant earnings?

Accepted Answer

Merchant earnings are settled periodically, often weekly, through the approved payment gateway or transfer method after orders are confirmed and settlement conditions are met.

Question 44

Can I edit or pause a product after publishing?

Accepted Answer

Yes. Merchants can edit product details such as price, quantity, images, or description, and may pause product availability based on account options.

Question 45

Why must a merchant account be verified?

Accepted Answer

Verification protects sellers and buyers, enables selling features, supports order processing, and allows safe and organized earnings withdrawal.

Question 46

What documents are required to verify a merchant account?

Accepted Answer

Required documents may include trade license, identity verification, email and phone verification, bank details or payment information, depending on account type and platform requirements.

Question 47

Can I sell my products as a regular user?

Accepted Answer

Yes. Regular users may sell selected products, especially personal or used items, by uploading the product, photos, and required details in the app.

Question 48

What are the conditions for selling as a regular user?

Accepted Answer

You should provide clear photos, an accurate description, price, condition, and comply with platform policies. Proof of ownership may be requested when needed.

Question 49

What does proof of product ownership mean?

Accepted Answer

It is a document or evidence showing that the product belongs to the seller, such as an invoice, receipt, warranty, serial number, photo, or other supporting proof.

Question 50

What happens if I do not have an invoice for the product?

Accepted Answer

You may be able to choose that no invoice is available, but the product may go through manual review before appearing to users.

Question 51

Is the product published immediately after I add it?

Accepted Answer

Some products may be published immediately, while others may require review depending on product type, account status, or platform requirements.

Question 52

What products are prohibited from sale?

Accepted Answer

Products that violate laws, platform policies, intellectual property rights, or restricted-category rules are prohibited. Allowed categories may change according to ShopChat policies.

Question 53

What is the product sharing feature?

Accepted Answer

It lets you share products through your own link. If another person buys through that link and the order qualifies, you may earn a commission from the sale.

Question 54

How do I earn from sharing products?

Accepted Answer

Share an eligible product using your personal link. If someone buys through the link and the order is completed without cancellation or return, your eligible commission is calculated.

Question 55

What is the earning percentage from product sharing?

Accepted Answer

The percentage depends on the product, source, offers, country, and platform earning rules. Estimated earnings may be shown in real time where available.

Question 56

When do I receive sharing earnings?

Accepted Answer

Sharing earnings are usually approved after the buyer confirms receipt and the order passes the cancellation and return period.

Question 57

Can I track my sharing earnings?

Accepted Answer

Yes. You can track link performance and earnings from the dashboard, including clicks, orders, and confirmed earnings where available.

Question 58

Are all products eligible for sharing earnings?

Accepted Answer

No. Eligibility depends on product type, source, country, current offers, and platform policy.

Question 59

Why does earning from sharing not appear for some products?

Accepted Answer

The product may be ineligible, the feature may not be available in your country, or the order may be connected to another referral or campaign rule.

Question 60

What is a referral code?

Accepted Answer

A referral code is your own code that can be used to invite users or merchants to ShopChat and build your network according to available platform benefits.

Question 61

How do I earn from a referral code?

Accepted Answer

You may earn from qualifying activity generated by merchants or users who register with your referral code, according to the approved referral program rules inside the app.

Question 62

Is the referral code available to everyone?

Accepted Answer

Referral codes are currently available for regular users, and merchant referral codes may be activated later according to platform plans.

Question 63

Is a referral code different from a product sharing link?

Accepted Answer

Yes. A referral code is usually used to invite users or merchants to the platform, while a product sharing link is used to share a specific product and earn from eligible purchases.

Question 64

Where can I find my referral code?

Accepted Answer

You can find your referral code inside your account or in the dedicated referrals and earnings section when it is available in the app.

Frequently Asked Questions

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