Privacy Policy

At Shop Chat Portal LLC ("Shop Chat," "we," "our," or "us"), we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website https://shopchat.ae and the mobile application "Shopchat" (the "Platform"). By using our Platform, you agree to this Policy.

• Legal Compliance: This Policy is prepared in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), UAE Consumer Protection Law and e-commerce regulations, and requirements from our payment partner Telr.
• Data We Collect: We may collect personal details (name, email, phone, shipping/billing address), transactional details (orders, payments, refunds), technical details (IP address, device identifiers, cookies), and vendor/shop details where applicable.
• Use of Data: We use personal data to process and deliver orders, facilitate secure payments, improve services and campaigns (Prize Vault, competitions, etc.), and comply with UAE laws and financial regulations.
• Payment Data & Security: All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. https://shopchat.ae and the mobile application "Shopchat" will not pass any debit/credit card details to third parties. Payments are processed securely through PCI-DSS compliant gateways (Telr, Apple Pay, Google Pay, etc.).
• Data Security: https://shopchat.ae and "Shopchat" take appropriate steps to ensure data privacy and security, including hardware and software safeguards. However, we cannot guarantee the security of information disclosed online. Users accept this risk when using the Platform.
• Third-Party Links: Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of such websites. If you provide information to them, different rules may apply. You should contact these entities directly regarding their data policies.
• Data Sharing: We may share information with vendors and logistics partners (to fulfill orders), global suppliers (e.g., CJ Dropshipping for international orders), payment processors (Telr, banks, etc.), and regulatory authorities where legally required. We do not sell or rent personal data.
• Data Retention: Personal data is retained as long as necessary to provide services or as required by UAE law. Transactional data may be retained for 5 years under UAE commercial law.
• User Rights (UAE PDPL): Users may request access to their data, correction or deletion of data, withdrawal of consent, and data portability (where technically feasible).
• Policy Updates: The Website Policies and Terms & Conditions may be changed or updated occasionally to meet legal and operational requirements. Customers are encouraged to check this page frequently for updates. Changes will take effect from the date they are posted.

At ShopChat, we are committed to protecting your privacy in compliance with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), as well as the requirements of Apple App Store and Google Play. This Cookies Policy explains how we use cookies and similar technologies when you use our application or website.

Last updated: September 18, 2025